✨ Sustainable & Healthy Living

Shipping Policy

Shipping Policy

Last Updated: 26 August 2026

At TGC Labels – The Green Collectors Sustainable Marketplace™, we aim to make every delivery as responsible as the products and solutions we offer.

Our shipping approach is designed to provide safe, reliable, and transparent delivery across India, while encouraging responsible packaging and reducing unnecessary environmental impact.

As TGC Labels is a multi-vendor marketplace, individual Sellers may have different processing and delivery requirements. Where a product page specifies a different shipping timeline or condition, the product-specific information will apply.

1. Delivery Locations

We currently aim to deliver to locations across India, subject to:

  • Seller availability

  • Courier coverage

  • PIN code serviceability

  • Product-specific restrictions

  • Local regulations

  • Delivery partner limitations

Some remote or restricted locations may require additional delivery time or may not be serviceable.

2. Sustainable Packaging

We encourage Sellers on TGC Labels to use responsible, low-impact, and recyclable packaging wherever practical.

Preferred packaging options may include:

  • Plastic-free packaging

  • Recycled materials

  • Recyclable packaging

  • Reusable packaging

  • Compostable or biodegradable alternatives where suitable

  • Minimal and right-sized packaging

Packaging requirements may vary depending on the product’s size, weight, fragility, moisture sensitivity, and safety requirements.

Our objective is to reduce unnecessary packaging and encourage more circular material choices throughout the delivery process.

3. Multi-Vendor Orders

TGC Labels brings together products from multiple Sellers.

As a result, products purchased in a single order may:

  • Ship from different locations

  • Arrive in separate packages

  • Have different tracking numbers

  • Be delivered on different dates

Where applicable, individual tracking information will be provided for each shipment.

This approach can also allow products to be shipped closer to their source, helping avoid unnecessary movement through additional distribution points.

4. Shipping & Delivery Timelines

Standard delivery is generally expected within 5–7 business days after dispatch, subject to Seller processing and courier availability.

As a general guide:

  • Sellers may require up to 48 business hours to process and dispatch an order.

  • Transit may typically require 4–5 business days after courier pickup.

  • Made-to-order and customized products may require additional time.

  • Delivery timelines may vary by location and Seller.

  • Orders may be dispatched Monday–Saturday, excluding applicable holidays.

The estimated delivery date shown during checkout or on the product page should be considered the most relevant estimate for your order.

5. Possible Delivery Delays

Delivery may take longer than the estimated timeframe because of:

  • High order volumes

  • Seller inventory availability

  • Made-to-order production

  • Weather conditions

  • Remote or difficult-to-reach locations

  • Courier disruptions

  • Public holidays

  • Transport restrictions

  • Unexpected operational circumstances

If a Seller is temporarily out of stock, we may provide an updated delivery estimate or offer an appropriate resolution where fulfilment is no longer possible.

6. Damaged or Tampered Packages

Please inspect your package when it arrives.

If the outer package appears damaged, opened, tampered with, or leaking, please refuse delivery where possible and contact us promptly.

If damage is discovered after opening the package, please report it within 72 hours of delivery.

To help us investigate the issue, please provide:

  • Order number

  • Clear photographs of the package

  • Shipping label photograph

  • Photographs of the damaged product

  • Clear unboxing photographs or video where available

  • Description of the issue

Claims may be difficult to process where the required evidence is not provided within the applicable reporting period.

7. Delivery Attempts & Return to Origin

Our delivery partners may make multiple attempts to deliver your order.

An order may be returned to the Seller as Return to Origin (RTO) if delivery cannot be completed because of circumstances such as:

  • Incorrect or incomplete address

  • Customer unavailable to receive the order

  • Unreachable phone number

  • Repeated failed delivery attempts

  • Refusal to accept the package

Where an order is returned because of customer-related delivery issues, additional shipping or re-dispatch costs may apply.

If a refund is approved, applicable forward and return-to-origin logistics charges may be deducted where permitted and disclosed.

Customers are encouraged to provide accurate contact and delivery information and respond promptly to delivery notifications.

8. Shipping Charges & Cash on Delivery

Shipping charges, where applicable, will be displayed at checkout before payment.

Free shipping may be offered on selected products, orders, campaigns, or minimum order values as specified on the Platform.

Where Cash on Delivery (COD) is available:

  • COD may be restricted to eligible products, order values, and PIN codes.

  • A COD handling fee may apply.

  • COD charges may be non-refundable where disclosed.

  • COD availability may be restricted for accounts with repeated delivery refusals or failed deliveries.

9. Lost or Misplaced Shipments

If a shipment is reported as lost or misplaced during transit, TGC Labels or the relevant Seller will coordinate with the delivery partner to investigate the shipment.

Depending on the circumstances and product availability, the resolution may include:

  • Re-dispatching the product

  • Providing store credit

  • Providing an eligible replacement

  • Issuing a refund

The applicable resolution will depend on the outcome of the logistics investigation, Seller availability, and applicable law.

Customers should contact support@tgclabels.com if tracking information indicates that an order may be lost or has remained unusually inactive.

10. Order Cancellation

Customers may request cancellation within 12 hours of placing an order, provided the order has not already been processed for dispatch or had a shipping label generated.

Once a tracking number has been assigned or the order has entered the dispatch process, cancellation may no longer be possible.

For cancellation and refund conditions, please also refer to our Refund, Return & Cancellation Policy.

11. Contact Us

For shipping-related questions, delivery concerns, or assistance with an order, please contact:

TGC Labels – The Green Collectors Sustainable Marketplace™

Customer Support: support@tgclabels.com
Business Hours: 10:00 AM to 7:00 PM IST
Website: www.tgclabels.com
Registered Address: Navi Mumbai, Maharashtra, India

We aim to assist customers and resolve delivery-related concerns as efficiently as possible.

12. Policy Updates

TGC Labels may update or modify this Shipping Policy from time to time to reflect changes in our marketplace, Sellers, logistics partners, operational practices, or applicable requirements.

The latest version will always be published on this page with the updated “Last Updated” date.

Delivering Better Choices, Responsibly

At TGC Labels, sustainability extends beyond the product itself.

From responsible packaging and thoughtful logistics to reducing unnecessary returns and transportation, we aim to make the journey from Seller to Customer more responsible at every stage.

Choose consciously. Receive responsibly. Build a greener future together.

TGC Labels – The Green Collectors Sustainable Marketplace™

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