Privacy Policy

Last Updated: 15th August 2026

At TGC Labels – The Green Collectors Sustainable Marketplace™, we believe that trust, transparency, and responsible action are at the heart of a sustainable marketplace. Just as we encourage conscious choices for the planet, we are committed to treating your personal information with care and responsibility.

This Privacy Policy explains how TGC Labels / The Green Collectors Sustainable Marketplace™ (“TGC Labels,” “The Green Collectors,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects information when you visit our website, create an account, purchase products or services, access digital solutions, interact with our marketplace, or otherwise use our services.

By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1. About TGC Labels

TGC Labels is part of The Green Collectors, a people-powered sustainability movement focused on encouraging individuals, families, youth, businesses, and communities to participate in meaningful environmental action.

The Sustainable Marketplace brings together eco-friendly products, sustainable solutions, services, digital resources, and technology-enabled sustainability solutions to help people make more informed and responsible choices.

Our approach to sustainability emphasizes transparency, responsible practices, and understanding the broader lifecycle and impact of products and solutions.

2. Information We Collect

Depending on how you interact with our marketplace, we may collect different categories of information.

Information You Provide Directly

This may include:

• Full name

• Email address

• Mobile or telephone number

• Billing and shipping address

• Account login information

• Business or organization details

• Seller or service-provider information

• Product or service information submitted by sellers

• Reviews, ratings, comments, and feedback

• Information submitted through contact or enquiry forms

• Information provided when participating in campaigns, events, surveys, or sustainability initiatives

• Information required to process orders or provide requested services

Please do not submit sensitive personal information through forms unless it is specifically requested and necessary for the relevant service.

Transaction Information

When you purchase a product, service, subscription, digital download, or other offering through the marketplace, we may process information necessary to complete and manage the transaction.

Payment transactions may be processed by third-party payment providers. Where payment information is processed directly by a payment provider, we may not receive or store your complete card, banking, or other payment credentials.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Pages visited

• Referring pages

• Date and time of visits

• Approximate location derived from technical information

• Website interaction and usage information

• Cookies and similar technologies

This information helps us operate, secure, improve, and understand the performance of our marketplace.

3. How We Use Your Information

We may use personal information for purposes such as:

• Creating and managing user accounts

• Processing and fulfilling orders

• Delivering products and services

• Providing digital downloads and subscriptions

• Connecting customers with marketplace sellers or service providers

• Responding to enquiries and customer-support requests

• Communicating about orders, accounts, services, and marketplace activities

• Sending newsletters or promotional communications where permitted

• Personalizing and improving your marketplace experience

• Understanding marketplace usage and performance

• Improving our products, services, digital solutions, and sustainability initiatives

• Preventing fraud, abuse, unauthorized activity, and security incidents

• Maintaining website and platform security

• Conducting analytics and research

• Managing seller and partner relationships

• Complying with applicable laws and legal obligations

• Protecting our rights, users, marketplace, and property

We aim to collect and use personal information only for appropriate and relevant purposes.

4. Legal Basis for Processing

Where applicable, we process personal data in accordance with applicable data-protection laws.

Depending on the circumstances, processing may be based on:

• Your consent

• Your request for a product or service

• Performance of a transaction or service

• Legitimate and lawful business purposes

• Compliance with legal obligations

• Prevention of fraud, security threats, or misuse

• Other lawful purposes permitted by applicable law

Where consent is required, we will seek it in an appropriate manner and provide information about the relevant purpose.

5. Marketplace Sellers and Service Providers

TGC Labels may operate as a marketplace connecting customers with independent sellers, artisans, MSMEs, service providers, purpose-led enterprises, and other organizations.

When you purchase from or engage with a third-party marketplace participant, certain information may need to be shared with that participant to:

• Process your order

• Deliver a product or service

• Respond to your enquiry

• Provide customer support

• Complete a transaction

• Fulfil legal or contractual obligations

Marketplace sellers and service providers may have their own privacy practices. You should review their applicable privacy information where relevant.

TGC Labels does not control the privacy practices of independent third parties outside the services we manage.

6. Payments

Payments may be processed through third-party payment gateways or financial service providers.

We may share information necessary to facilitate payment processing, refunds, fraud prevention, and transaction reconciliation.

We encourage users to review the privacy policies and terms of the payment provider used for their transaction.

TGC Labels does not intend to store complete payment-card information unless specifically required and lawfully permitted for a particular service.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies.

These technologies may help us:

• Keep the website functioning

• Remember preferences

• Maintain login sessions

• Understand website traffic

• Measure performance

• Improve user experience

• Support security

• Understand marketing effectiveness

You may be able to manage cookies through your browser settings and, where available, our website’s cookie controls.

Disabling certain cookies may affect the functionality of some parts of the website.

8. Analytics and Third-Party Technologies

We may use third-party technologies for website analytics, performance measurement, communication, advertising, security, payment processing, hosting, and other operational purposes.

These providers may process information according to their own terms and privacy policies.

Where appropriate, we seek to use reputable service providers and require appropriate safeguards for information processed on our behalf.

9. Communications and Marketing

If you choose to subscribe to our newsletter, updates, campaigns, or other communications, we may use your contact information to send relevant information about:

• Sustainable products

• Marketplace updates

• New services

• Digital solutions

• Sustainability initiatives

• Events and campaigns

• Educational resources

• Offers and promotions

You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us.

Transactional and service-related communications may still be sent when necessary to provide a service or complete a transaction.

10. Data Sharing

We do not intend to sell your personal information as a standalone commercial asset.

We may share information with appropriate third parties when necessary for legitimate marketplace operations, including:

• Marketplace sellers

• Service providers

• Payment processors

• Delivery and logistics partners

• Technology and hosting providers

• Customer-support providers

• Analytics providers

• Marketing and communications providers

• Security and fraud-prevention providers

• Professional advisers

• Government, regulatory, or law-enforcement authorities where legally required

We seek to limit information shared to what is reasonably necessary for the relevant purpose.

11. Business Transfers

If TGC Labels or a related business is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar corporate transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

12. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Access controls

• Authentication mechanisms

• Encryption or secure transmission where appropriate

• Monitoring and security controls

• Restricted access to personal information

• Appropriate technology and operational safeguards

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should notify us promptly if you believe your account has been compromised.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing products and services

• Maintaining transaction records

• Managing accounts

• Resolving disputes

• Meeting legal or regulatory requirements

• Preventing fraud and misuse

• Protecting our legal rights

• Maintaining appropriate business records

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements and our retention practices.

14. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including rights to:

• Request information about the processing of your personal data

• Request correction of inaccurate or incomplete information

• Request deletion or erasure where applicable

• Withdraw consent where processing is based on consent

• Raise a grievance or privacy complaint

• Exercise other rights available under applicable data-protection law

• Nominate another individual to exercise certain rights where permitted by applicable law

Requests may be subject to reasonable verification to protect your account and personal information.

15. Withdrawing Consent

Where we process personal information based on consent, you may withdraw your consent, subject to applicable law.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

In some situations, withdrawing consent may mean that we are unable to provide certain products, services, features, or communications.

16. Children’s Privacy

The Green Collectors is a sustainability movement that encourages participation across generations, including young people.

However, certain marketplace transactions, accounts, or digital services may have age-related requirements.

Where applicable, we will follow legal requirements concerning children’s personal data and parental or lawful-consent requirements.

We do not knowingly seek to collect personal information from children for purposes that are not permitted under applicable law.

Parents or legal guardians who believe that a child has provided personal information inappropriately may contact us using the details below.

17. International Data Processing

Some of our technology, hosting, payment, analytics, communications, or other service providers may operate in countries outside India.

Where personal information is transferred or processed internationally, we will seek to do so in accordance with applicable data-protection requirements and appropriate safeguards.

18. Third-Party Websites and Links

Our website may contain links to third-party websites, marketplaces, payment providers, social-media platforms, sustainability resources, or other external services.

Once you leave our website, the privacy practices of the third party may apply.

We encourage you to review the privacy policy of any external website or service before providing personal information.

19. User-Generated Content

If you submit reviews, comments, photographs, testimonials, sustainability stories, or other content to a publicly accessible part of our marketplace, that information may be visible to other users.

Please consider carefully what personal information you include in publicly accessible content.

We may moderate, display, or remove user-generated content in accordance with our marketplace rules and applicable law.

20. Seller and Business Information

Businesses, artisans, MSMEs, organizations, and service providers using TGC Labels may be asked to provide information necessary for marketplace participation.

This may include:

• Business name

• Contact information

• Business address

• Product and service information

• Sustainability-related information

• Certifications or supporting documentation

• Payment and settlement information

• Tax or regulatory information where required

Some business information may be displayed publicly as part of a marketplace listing.

Sellers should avoid submitting unnecessary personal information about customers, employees, or other individuals.

21. Sustainability Information

TGC Labels may collect and present information relating to a product’s materials, sourcing, making, use, longevity, packaging, resource use, end-of-life considerations, and other sustainability-related attributes.

Such information may be provided by sellers, producers, service providers, or other sources.

The collection or display of sustainability information does not necessarily mean that TGC Labels independently certifies every sustainability claim unless the marketplace expressly identifies a product or claim as independently verified or certified.

22. Fraud Prevention and Platform Security

We may process information to detect, investigate, and prevent:

• Fraudulent transactions

• Account misuse

• Unauthorized access

• Payment abuse

• Spam

• Malicious activity

• Security incidents

• Marketplace abuse

• Attempts to circumvent platform controls

This may include automated or manual security measures.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our marketplace

• Products and services

• Technology

• Business practices

• Applicable laws

• Regulatory requirements

When we make material changes, we may provide an appropriate notice through our website, account communications, or other suitable channels.

The updated version will indicate the date on which it was last revised.

24. Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:

TGC Labels – The Green Collectors Sustainable Marketplace™

Privacy / Data Protection Contact: [Name / Designation]

Email: support@tgclabels.com

Website: https://www.tgclabels.com

We will make reasonable efforts to respond to privacy-related requests within the period required under applicable law.

25. Governing Law

This Privacy Policy shall be interpreted in accordance with the laws applicable to the operation of TGC Labels and the processing of personal information, including applicable data-protection and privacy laws in India.

Where applicable, disputes concerning privacy and personal-data processing will be subject to the jurisdiction specified in our applicable Terms and Conditions.

26. Our Commitment

At The Green Collectors, sustainability is about more than the products we offer. It is also about how we operate, how we build trust, and how responsibly we handle the information entrusted to us.

We are committed to continually improving our privacy, security, transparency, and responsible-data practices as our sustainable marketplace grows.

TGC Labels – The Green Collectors Sustainable Marketplace™
Better choices for people. Better outcomes for the planet.